With the publication of ISO 9001:2000, there is now a single quality management ‘requirements’ standard that is applicable to all organisations, products and services.

ISO 9001:2000 is the only standard that can be used for the certification of a QMS and its generic requirements can be used by any organisation. It applies to all types or organisations and  is the quality standard which specifies the requirements of quality management systems for use where organisations need to demonstrate their capability to provide products and services which meet both customer needs and relevant regulatory requirements.

It will prove invaluable to all quality managers, internal auditors and anyone involved in the management and understanding of ISO 9001:2000. It also acts as a handy reference for professional auditors to the requirements for auditing ISO 9001:2000.

Key Features

• The Bestselling introduction to the Quality Management Process
• Outlines the background and requirements of the standard in an easily accessible format
• Presents the reader with essential, basic questions which will enable them to apply the standard successfully
• FREE CD containing templates: invaluable within the operating environment